DMH Aesthetics Consumer Policy
DISCLAIMER
Most of our treatments require consumable & disposable applicators that we purchase specifically for you, therefore all purchases & deposits are strictly final. ALL SALES ARE STRICTLY FINAL. NO REFUNDS. NO EXCEPTIONS. With all medical devices and pharmaceuticals, there are no guarantees in medicine. While medical treatments are put through clinical studies (https://clinicaltrials.gov) to determine their safety and efficacy, there are always going to be a percentage of people who do not see efficacy, with any drug/medical device.
PAYMENT
DMH Aesthetics accepts Visa, MasterCard, Discover, American Express, and DMH Gift Cards as a method of payment. We also have custom financing packages available. Most of our treatments require consumable & disposable applicators that we purchase specifically for you, therefore all purchases & deposits are strictly final. Checks not accepted. ALL SALES ARE STRICTLY FINAL. NO REFUNDS. NO EXCEPTIONS.
CONSULTATIONS
We are dedicated to helping clients achieve their treatment goals. All consultations are always complimentary! All consultations are 15-30 minutes.
NO GUARANTEES
With all medical devices and pharmaceuticals, there are no guarantees in medicine. While medical treatments are put through clinical studies https://clinicaltrials.gov to determine their safety and efficacy, there are always going to be a percentage of people who do not see efficacy, with any drug/medical device. As stated in the medical literature in which clinical studies are published, not everyone will respond the same to treatment, and the results depend on a variety of factors such as degree of laxity of the treated skin, healing response of the patient, and genetic predisposition.
CONSUMER NOTICE FOR GOOD FAITH EXAM
A little known fact (at least in the minds of consumers) is that COSMETIC ELECTIVE PROCEDURES such as Botox, Juvederm , Laser and others require a prescription in the state of California. Because of this fact, a physician, nurse practitioner or physician assistant is supposed to examine the patient before a Registered Nurse renders services. We do require every patient at our facility to go through this procedure because we believe in strictly adhering to the laws and regulations set forward by the medical and nursing boards of California. A $25 fee will be applied per yearly exam.
SCHEDULING
Appointments are preferred, but not always necessary. However, most procedures are booked several weeks in advance. To book an appointment, please call 323.450.9234 or email contact@dmhaesthetics.com.
CONFIRMATION EMAILS
A confirmation email is sent out within 48 hours of your scheduled appointment time as a reminder. However it is your responsibility to maintain your appointment.
ARRIVAL
Check in with the front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical clinic, we require that all new clients fill out a health history information and treatment consent forms. For your convenience, these forms will be emailed to you before your consultation date.
VALUABLES
We are not responsible for lost or stolen items, and encourage you to leave valuables at home.
LATE ARRIVALS
Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other clients ‘ sessions can begin on time. If you are not able to be on time, we will do our best to complete as much of your treatment as possible; however, with some treatments, it may be necessary to reschedule your appointment. If you are 10+ minutes late for your scheduled appointment, you will be considered a ” no-show” and charged for 100% of your service fee.
CANCELLATIONS
Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge for 50% of treatment scheduled. All services cancelled or rescheduled the day of appointment will be charged at 100% of service price. If the scheduled appointment is for a reoccurring treatment and payment is not being applied that day, then you will be charged $25 for every 15 minutes missed.
STANDARD RESERVATION POLICY
A credit card number is required to secure all appointments.
PRODUCT RETURNS
Your satisfaction is our utmost concern. If you are not satisfied with one of our products, please bring in the product with your receipt within two weeks of the purchase. We will gladly exchange the full value of the returned product for a product or products more suited to your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit toward one of our services, or a refund credited back to you in the same method of payment used for purchase.
DMH Aesthetics Online Privacy Policy
Thank you for visiting DMHAesthetics.com. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using our website or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this website only. If you visit other websites before or after this one, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, credit card information, etc., when the information is voluntarily submitted by our visitors. The information you provide is used to fulfill your specific product request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is NOT provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Any emails and/or newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: contact@dmhaesthetics.com
By Phone: 323-450-9234
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
